Terms & Conditions

1.        The contracted client is the lead name on the invoice. For weddings, this must be the bride and/or groom, however a third party can make payment on your behalf.

2.         Please be aware that we will take photographs of our work. These images may be used for our portfolio, website and marketing materials. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission in writing to do so.

3.         Consultations and venue visits: we offer face-to-face consultations for free. Venue visits will incur a charge of $50 per visit. If, for any reason, you wish to cancel a venue visit, you must notify us at least 24 hours prior to the scheduled time. Failure to do so will result in the client paying the full fee for the venue visit.

4.         Required setting up time: we require a minimum duration of 2 hours to set up the venue décor. This may be more depending on the nature of the décor and the number of guests. The exact time required will be confirmed during the final consultation. If the time constraints given for the setting are extremely limited, depending on your décor requirements, additional staff may need to be brought in to ensure a timely turnaround. This may incur an additional charge.

5.         Set-up conditions: where a set-up service has been requested, it is the client’s responsibility to ensure that the venue is ready at the times stated. Failure to comply can result in further charges or abandonment.

6.         Point of contact: it is expected that the client will provide details (name and telephone number) for a point of contact for the duration of set up/pack up. This is in the event of difficulties with access at the venue or setup on the day. You will need to ensure the nominated individual is available to resolve such issues.

7.         We require a minimum of 1 hour to pack up after an event. If this cannot be accommodated by your venue, please inform us as soon as possible.

8.         Stock damage: severe damaged goods will be charged at full replacement value.

9.         We will not take our rubbish off site with us.

10.     A 10% non-refundable deposit will be taken to process your booking. Your booking is guaranteed as soon as we receive your payment.

11.     Payment of your deposit is deemed as you having read, understood and accepted the terms and conditions of our services. Please do not hesitate to contact us if further clarification is required.

12.     You will receive an invoice at the confirmation of your order. It is the client's responsibility to read through the invoice and ensure that all the details recorded are correct.

13.     The client can amend their order before the creating process (the exact date will be communicated to the client at the confirmation of the order).

14.     Clients can cancel their order before the creating process (the exact date is discussed when the order is confirmed).

Minimum stylist fee of $500 excluding delivery, set up and pack up fees.

Delivery fees are charges as a multiple of $50.

We reserve the right to change these policies, terms & conditions at any time without notice. These will always be current and override and prior policies. No alteration or substitution to these shall be valid unless agreed in writing.